Frequently Asked Questions


+ What is a Second Opinion ?

A Second Opinion is expert medical advice by an unbiased specialist on your Diagnosis and Plan of treatment recommended by your primary treating doctor.

.

+ Should I always get a second opinion from doctors?

There really is no right or wrong answer to this question. But consider this: if you're making major decisions about almost any other aspect of your life, don't you rely on more than one source of information? Have you ever bought a car, for example, on the spot, without days of research? Being a good consumer of your medical care means seeking as much information as possible so you can decide what is best for you. Of course, if you feel totally comfortable with your first opinion you don't have to get a second opinion.

.

+ What are the advantages of taking a Second Opinion from DoctOpinion?

You will have all of the below advantages along with the most basic advantage involving any second opinion : surety about the medical treatment you are going through from an unbiased Doctor, who is an expert of his field.

  •   No need to take appointments, travel or standing in queues and waiting!- Saves your Time and Money
  • ·  Avoids Discomfort and Mental Trauma to the ailing patient,
  • ·  Easy access to Senior, well qualified and reputed doctors in India
  • ·  Access to your medical records anytime- Digitized and electronically maintained by DoctOpinion team
  • ·  Option to get a detailed analyses of hospitals/doctors which are most suited for your case along with their price estimates
.

+ Why is Second Opinion Important?

A patient generally ends up having questions, concerns, confusions – or even fears! These reactions are normal, but it doesn’t mean you have to accept everything at Face value

You should take a second Opinion because

  • You may have multiple treatment options available —
    • One option being less expensive than another,
    • You want to weigh the benefits and risks of the available treatment options
    • There is an option to avoid medicines or procedures
    • After consulting with your primary treating doctor, you
  • Are not feeling confident, feeling rushed
  • Have a number of unanswered questions
  • Are concerned about the risk or how the treatment might affect your lifestyle, family or work.
  • Want to confirm If procedure/surgery/medication is needed and necessary at this point
    • You want to understand possible complications in case there are other associated medical problems.
    • Your condition returns after treatment or a cause for your symptoms is not found, but the symptoms continue
    • You get an assurance that current line of treatment is best for you, if second opinion confirms it

    Medical science is rapidly evolving with new research and there are more than one treatment options for most diseases. Even with your best interest in mind, sometimes Doctors choose options they have been trained for- which may not be most advanced or best for you!

    Making decisions about healthcare is one of the most important in a person’s life. Many people are told that they have cancer or another life threatening illness and feel that they must make a decision and begin treatment as soon as possible. While this may be true in some instances, taking the time to learn about your disease, getting a second opinion or perhaps even a third opinion and weighing your options is a very reasonable approach. Proactive decision making will give you a greater degree of control over your treatment.
.

+ How do I Chose a Doctor from DoctOpinion’s Panel?

You have 3 options currently, you can:

-       Select a doctor yourself from our Panel

-       Ask DoctOpinion team to select a doctor from our Panel

-       Consult a Board of Doctors (For Cancer Only)

.

+ Will my Doctor be upset if I get a second opinion?

Not at all. It is standard medical practice to get another opinion. Most professional doctors will welcome another senior Doctor’s input. Because our experts are recognised as world leading, we believe your local treating doctor will welcome the additional information.

A good doctor understands your right to be well informed and should support a second opinion. You should not feel any hesitation or guilt about discussing you’re your doctor that you want a second opinion

Health care is a service industry, and you are the consumer. When you have questions about the accuracy of your doctor’s diagnosis or the appropriateness of her recommended treatment, you shouldn’t feel powerless. A second opinion can help put your mind at ease. After all, when your health is on the line, such decisions could have significant and lifelong effects.

.

+ What should I do if the opinions of DoctOpinion and my primary doctor differ?

Try to understand the reasons for the difference of opinion. Specifically go through the arguments for and against each approach. Evaluate the pros and cons, follow up with your doctors, and discuss the matter with a friend or relative who is a reliable sounding board. Consider the options and the credentials of each doctor. Be aware that it is a common phenomenon that the second opinion has a tendency to sound smarter than the first, when in reality it may or may not be better.

In the end, you need to go with your gut. Which doctor do you trust, which approach makes sense to you? If those answers point you in a direction, it probably is the right one for you.

.

+ What kind of questions can I ask while seeking a Second Opinion?

These questions offer a good place to start:

  •        Is the diagnosis correct?
  •        What are my choices, and the pros and cons of each?
  •        What would happen if I waited or chose no treatment?
  •        What would be the cost of the procedure, if I am operated under your observation?
  •        You can ask any other query as well that worries you.
.

+ When Is It Too Late to take a Second Opinion?

Never.

What if you begin receiving treatment and then decide that you would like to get a second opinion? Is it too late? It is best to seek a second opinion soon after a condition or problem is diagnosed. However, it is never too late, even after treatment—with the exception of surgery—has begun.

Second opinions don’t hurt and in fact may even help
It never hurts to get a second opinion. Keep in mind that doctors are human and they too can make mistakes or be faced with unusual or challenging cases. When the first doctor’s opinion is the same or similar to the second doctor’s, your confidence will be increased. There is nothing lost by visiting one more doctor just to make sure that the first doctor’s opinion is correct. With serious illnesses that may require extended treatment, you should feel confident that you have chosen the most appropriate treatment for your particular situation. A valid opinion and appropriate course of treatment is your best option for return to good health or grasping control of the chronic disease.

While second opinions may be awkward for doctor and patient at times, studies have shown that 30 percent of patients, who sought second opinions for elective surgery and 18 percent of those who were required to obtain a second opinion by their insurance company, found that the two opinions were not in agreement. These studies are one more reason why you need to make sure you are educated properly to make the best decision for your health.

 

.

+ When should I take a Second Opinion ?

Unless your condition is life threatening and requires emergency care, it is never a bad idea to seek a second opinion.

1. When you aren’t comfortable with your diagnosis or recommended treatment. 

You may not have the education of a doctor, but no one knows your body like you do. If you don’t feel completely confident about your doctor’s diagnosis, it may help to ask another professional. Additionally, doctors will recommend diagnostic procedures that carry their own risks, so getting a second opinion can help to confirm the procedure is necessary.

2. When your doctor recommends a serious but non-emergency surgery.

Major surgery comes with significant risks. If the surgery your doctor is recommending is not an emergency, you have time to seek a second opinion. Operations such as tumor removals, heart bypass surgeries and hysterectomies are sometimes performed when alternatives may be available and even preferable. Because the risks of surgery – and anxiety surrounding it – can be high, talking with another doctor about the recommended procedure can set your mind at ease.

3. When you don’t feel like you are being heard. 

Doctors spend an average of 20 minutes in the exam room with each patient. What’s more, a 2001 study published in the journal Family Medicine suggests a patient can’t speak for more than 12 seconds without being interrupted – either by their doctor, a knock at the door or computer use. An accurate diagnosis depends on you being able to communicate your health history, symptoms and concerns. When your doctor doesn’t take time to hear these things, she may miss some crucial information.

4. You are told by the doctor that nothing or nothing more can be done to treat your condition

.

+ Will More Tests Be Done/Recommended before seeking a Second Opinion?

This depends on your condition. In some cases, the doctor may want you to undergo an independent exam and may order additional tests. Or, the doctor might be able to use the results that have already been collected to evaluate your condition, verify or disagree with the original diagnosis, and suggest a treatment plan for you.

.

+ Can I trust a Second Opinion from a doctor without him examining the patient in person?

Yes. DoctOpinion’s online medical second opinions are all performed remotely. Therefore, there is no need for an in-person exam. DoctOpinion will provide you a second opinion after carefully reviewing all of the medical information that you have provided which includes your primary doctor's findings during your physical exam.

For all critical cases, there is a primary reliance of a doctor on the diagnostic test reports, which is necessary for you to upload while seeking a Second Opinion. It is mandatory for you to upload your primary Doctor’s notes/prescription while seeking a Second Opinion. Based on this information, it shall be sufficient for our Doctors to recommend the ideal line of treatment. However, in certain rare cases – the doctor may ask you to submit more test reports, seek to examine you in person, or even deny to give an on the case.

.

+ Who will see my information that I send over the internet?

You and the DoctOpinion staff only. When it comes to handling patients' medical information, DoctOpinion has always adhered to the highest standard of privacy. You can find further details by clicking on the Privacy Policy on the footer at the bottom of the website.

.

+ What if I have additional questions after I receive my online medical second opinion report?

We understand that you may have some additional questions once you receive your second opinion report. Therefore, the requestor may submit one set of three questions within 14 days of receipt of the initial consultation report. Please make sure to formulate all of your questions for submission into one email to the DoctOpinion office at case@DoctOpinion.com. Our goal is to ensure that all of your questions are addressed.
Your questions will be answered and posted as an addendum to your second opinion report within your secure DoctOpinion account that you set-up during the registration process. We will notify you by email when the addendum is ready to be viewed.

.

+ What all will me Second Opinion Report include

Based on the comprehensive medical information you provide, we will send you a very thorough second opinion (including recommendations) based on your initial diagnosis and treatment plan. Information that may have changed from your first diagnosis:

  • The DoctOpinion Consultant may have a different diagnosis and therefore a completely different treatment plan.
  • The DoctOpinion Consultant may agree with your physician's diagnosis, but may offer a different treatment plan or additional treatment options.
  • The DoctOpinion Consultant may agree with the diagnosis and the treatment plan of your first opinion and this second opinion confirmation offers you peace of mind that you are moving forward in the right direction.
  • Once you have your second opinion, you are welcome to fix up an appointment with the consulting doctor for your treatment.
  • When possible, DoctOpinion team may also refer you to the most current literature (such as medical journal articles) regarding your condition that may also help you as you make your healthcare decisions
.

+ How much does an online second opinion cost?

Please visit the Pricing section on the Home page to have a look at our pricing structure

If a pathology review (reading) is required to complete your online medical second opinion (as is the case in some cancer-related diagnoses), there will be an additional charge for that.
 

.

+ Will my insurance pay for an online second opinion?

At present we do not accept insurance as a form of payment to your consultation. But this is a project in the pipeline, as when the online consultation medium becomes more popular, insurance providers will be connected.
Due to the fact that specific procedure codes have not been assigned to Web-based consultations by insurance companies and is typically not a service recognized by insurance plans as a covered service, it is unlikely that your insurance carrier will reimburse you for you Second Opinion. 
 

.

+ How much time will it take to obtain a Second Opinion?

In case you are consulting an Individual Consultant/Specialist, we shall provide you the Opinion within 48 hours of submission.(Excluding the weekends/holidays).

In case you are seeking an opinion from a board of doctors, we shall provide you the Opinion within 72 hours of submission.(Excluding the weekends/holidays)

.

+ How can I schedule an appointment with the Doctor who has provided me a Second Opinion?

If you want to meet the Doctor who provided the Second Opinion, just let us know and we will fix up your appointment with him.

We will also try to that you won’t have to pay any additional consultation charges for the first appointment as a benefit of taking a Second Opinion from DoctOpinion. However, this might vary from case to case.

.

+ How can I schedule a Tele-Conference/Video-Conference call with your Doctor?

If you want to schedule a Tele-Conference/Video Conference call with the Doctor who provided the Second Opinion, just let us know and we will try to fix up your appointment with him.

You will have to pay additional consultation charges for the Tele/Video Conference call. However, this might vary from case to case.

.

+ I don’t need a Second Opinion, but I have a small health related question. What should I do?

At our home page, please click on the tab “Ask a Health Query” and post your question there. Our team of doctors will respond to your query and guide you accordingly

.

+ Is asking a general Health Query absolutely free of cost?

Yes, it is.

.

+ What all documents do I need to submit while taking a Second Opinion?

In order to provide you with the best second opinion, it is mandatory for you to submit your primary Doctor’s prescription. Ie. Your first doctor’s notes and the details of the treatment he has recommended to you.

Along with the above the DoctOpinion Consultant will need:

- Your current diagnosis - Any supporting medical records, such as MRI or diagnostic tests

- Your current symptoms - A description of any medical treatment you have already undergone

- Your past medical history, including chronic illness, allergies, surgeries

- Current and past prescription medications

- Specific questions you have for your second opinion.

.

+ When should I let DoctOpinion Team Choose the doctor for me?

This is a preferred option if you are confused, which doctor to choose from the panel. The DoctOpinion team will study your complete Case History-Reports, and then select the most suitable doctor from our Panel.

.

+ What is a Board of Doctors? When should I consult them?

Board of Doctors is a team of Doctors which looks at conditions in which different Super-Specialists work together to decide the course of the treatment.

This is a preferred option if

-       You want to make sure if the treatment already suggested to you is most suitable or not.(Surgery needs to be done first/Radiation-Chemotherapy should be provided before surgery)

-       You are not sure, which super specialist should review your case(Oncologist/Onco Surgeon/Radiation Therapist)

-       You can go to the hospital for treatment, but you don’t want to waste time by taking three individual appointments.

 

For example - Medical Oncologist, Onco-Surgeon and the Radiation Therapist will together review a Cancer Case and suggest the best treatment protocol which will Benefit the patient the most.

.

+ For which all Conditions can I consult a board of doctors?

Currently, this option is available only for Cancer. However, for other conditions you can write down to us if you have a special/rare case and we will try to help.

.

+ Can DoctOpinion provide expert Second Opinion reports in local languages?

We have the ability to talk with our patients in English and Hindi. However, the final report from the medical expert is provided in English only.

.

+ If I am an insurance company, can I get Second Opinion services from DoctOpinion for my members?

Yes. Please contact Sarvesh Gupta at sarvesh@DoctOpinion.com to discuss how we can provide access to DoctOpinion to your policy holders.

.

Contact us

Medspero Health Pvt Ltd
A2/7, Janak Puri New Delhi - 110058

 

Contact@DoctOpinion.com
+91-9811190090